Customer Service Representative ($17+ Benefits)
NuLogic Business Solutions NuLogic Business Solutions New Braunfels, TX New Braunfels, TX Full-time Full-time $18 an hour $18 an hour 4 days ago 4 days ago 4 days ago Our company is seeking Customer Service Chat/Call Center Agents to support one of the fastest-growing Nationwide Call Centers.
This role is full-time, and permanent, offering great benefits, 401k, and growth opportunities! CANDIDATE MUST BE AVAILABLE TO WORK NIGHT/OVERNIGHT SHIFT.
Your Responsibilities Serve a direct point of contact in assisting callers with their safety or lost item concerns.
Ask vital questions and provide pre-arrival instructions for emergency medical calls You will be responsible for gathering and documenting all information in regards to their safety concern You will be responsible for treating all calls with top empathy and compassion You will be responsible for submitting the appropriate ticket regarding the nature of the call you have received Ask questions to interpret, analyze and anticipate the caller's situation so as to resolve problems, provide information, direct them to emergency services, and submit the proper ticket Transferring all drivers over to the Driver support line in the event you receive a call from a driver needing assistance on anything other than a safety or lost item concern Perform additional duties such as immediately transferring the caller to a recorded line when they are seeking any additional support that is not a safety or lost item concern.
Properly document all tickets so that they are resolved correctly.
You will be the first or second contact after an emergency and will need to show empathy without direct apologies Proper handling of calls which fall under our Quality Assurance guidelines and our Client Knowledgebase Comply with the security and privacy policies as shared by the Teleperformance Anti-Fraud team and the Client To Comply with any internal efficiency metric to meet requirements and needs of the Client Ensure any escalation is properly handled and reviewed by the designated escalation point, internal or external Enter information into client database Job Type:
Full-time Salary:
$17.
00 - $18.
70 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
8 hour shift Evening shift Night shift Overnight shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
Call center Ability to commute/relocate:
New Braunfels, TX:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Shift availability:
Overnight Shift (Required) Night Shift (Required) Work Location:
In person Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
Health insurance Experience level:
No experience needed Shift:
Overnight shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
New Braunfels, TX 78132:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have open availability for shifts?
Experience:
Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is full-time, and permanent, offering great benefits, 401k, and growth opportunities! CANDIDATE MUST BE AVAILABLE TO WORK NIGHT/OVERNIGHT SHIFT.
Your Responsibilities Serve a direct point of contact in assisting callers with their safety or lost item concerns.
Ask vital questions and provide pre-arrival instructions for emergency medical calls You will be responsible for gathering and documenting all information in regards to their safety concern You will be responsible for treating all calls with top empathy and compassion You will be responsible for submitting the appropriate ticket regarding the nature of the call you have received Ask questions to interpret, analyze and anticipate the caller's situation so as to resolve problems, provide information, direct them to emergency services, and submit the proper ticket Transferring all drivers over to the Driver support line in the event you receive a call from a driver needing assistance on anything other than a safety or lost item concern Perform additional duties such as immediately transferring the caller to a recorded line when they are seeking any additional support that is not a safety or lost item concern.
Properly document all tickets so that they are resolved correctly.
You will be the first or second contact after an emergency and will need to show empathy without direct apologies Proper handling of calls which fall under our Quality Assurance guidelines and our Client Knowledgebase Comply with the security and privacy policies as shared by the Teleperformance Anti-Fraud team and the Client To Comply with any internal efficiency metric to meet requirements and needs of the Client Ensure any escalation is properly handled and reviewed by the designated escalation point, internal or external Enter information into client database Job Type:
Full-time Salary:
$17.
00 - $18.
70 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
1 year Shift:
8 hour shift Evening shift Night shift Overnight shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
Call center Ability to commute/relocate:
New Braunfels, TX:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Shift availability:
Overnight Shift (Required) Night Shift (Required) Work Location:
In person Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
Health insurance Experience level:
No experience needed Shift:
Overnight shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
New Braunfels, TX 78132:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have open availability for shifts?
Experience:
Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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